{
  "id": "support-agent-turnkey",
  "title": "Customer support agent (turnkey)",
  "category": "support",
  "job": "Answer customer questions automatically in your existing helpdesk.",
  "difficulty": "Beginner",
  "tools": [
    {
      "id": "intercom-fin",
      "name": "Fin by Intercom",
      "url": "https://fin.ai",
      "kind": "support",
      "summary": "AI customer-support agent that works with Intercom or your existing helpdesk.",
      "open_source": false,
      "pricing": {
        "plans": [
          {
            "name": "Per outcome",
            "usd_month": 0,
            "note": "$0.99 per resolution, 50-outcome monthly minimum"
          }
        ],
        "source": "https://fin.ai/pricing",
        "status": "verified",
        "notes": null
      },
      "last_checked": "2026-10-21"
    }
  ],
  "model": "Managed by Intercom",
  "mcp_servers": [],
  "config": {
    "filename": "guidance.md",
    "language": "markdown",
    "code": "Tone: friendly, short answers.\nAlways: link the help article you used.\nHand off to a human when: refunds, legal, angry customer, anything about billing errors.\nNever: promise features or dates."
  },
  "starter_prompt": "Use the guidance above. If you aren't sure the answer is in our help center, say so and offer a human.",
  "monthly_cost": {
    "min_usd": 49.5,
    "max_usd": null,
    "note": "$0.99 per resolution with a 50-outcome monthly minimum (about $49.50/month at minimum). Scales with volume."
  },
  "steps": [
    "Connect Fin to your helpdesk.",
    "Import help articles.",
    "Write guidance and handoff rules.",
    "Test on past tickets before going live."
  ],
  "why_this_works": "You pay per resolved conversation, so cost tracks value.",
  "watch_out": "Busy months cost more; set alerts.",
  "unverified": [],
  "tested": false,
  "last_checked": "2026-10-21"
}