Get Agent Loadout
Customer supportAdvancedDocs-checked, not yet hands-on tested

Build your own support agent

Own the code and pick a cheap, fast model.

Starter prompt

Build a support agent with the tools in system-prompt.md. Add tracing with Langfuse, an eval set of 30 real past questions, and a script that reports accuracy before each deploy.

Config

system-prompt.md

You are the support agent for <product>.
Tools: search_docs(query), get_order(id), escalate(reason).
Rules: answer from docs; call escalate for refunds or anything you can't verify; never invent order data.

Setup steps

  1. Pick one SDK.
  2. Implement three tools.
  3. Add tracing and an eval set.
  4. Ship behind a 'talk to a human' button.

Why this works

Full control over data, tools and cost.

Watch out

You own uptime and safety. Keep escalation easy.

Related loadouts

Compare the gear: Agent frameworks tier list · Customer support agents tier list