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Customer supportBeginnerDocs-checked, not yet hands-on tested

Customer support agent (turnkey)

Answer customer questions automatically in your existing helpdesk.

Starter prompt

Use the guidance above. If you aren't sure the answer is in our help center, say so and offer a human.

Config

guidance.md

Tone: friendly, short answers.
Always: link the help article you used.
Hand off to a human when: refunds, legal, angry customer, anything about billing errors.
Never: promise features or dates.

Setup steps

  1. Connect Fin to your helpdesk.
  2. Import help articles.
  3. Write guidance and handoff rules.
  4. Test on past tickets before going live.

Why this works

You pay per resolved conversation, so cost tracks value.

Watch out

Busy months cost more; set alerts.

Related loadouts

Compare the gear: Customer support agents tier list